Been dealing with a cyber-bully/troll on a forum. Same problem as in workplace. Unless you are caught up on all the details you simply won’t get it – so how does a manager/arbitrator/steward figure out who is telling the truth and who is not? Nobody has time to understand the whole thing so how can appropriate remedy/restitution be determined correctly and timely? The forum perp twists everything around and is brilliantly insanely devious with it. This troll has a sidekick and watching these two is morbidly fascinating, like Gollem in “Lord of the Rings” or some of the squirming demons in C.S. Lewis’ “Screwtape Letters.” I am frustrated because this is a person “trolling” for clients on-line and having known this individual for several years I feel that it is unethical to allow her presence because I do not trust her to do good business – but it is not my choice so I chose to leave because I no longer wish my good name to be associated with that. It brought up all these issues for me because one should be able to plant their feet and stay. Our criticism has finally been heard but I feel that while her new behavior is better we have effectively trained the criminal to be more deceptive whereas before all the negative leakage was a good warning sign for potential victims.