September 19th, 2011

Bullies bad for bottom line

by Rex Huppke, Chicago Tribune, September 18, 2011

When push comes to shove, workplace bullies are costing the company money. And that’s a good focus when dealing with them.

As a species, it seems we’re doomed to interact with jerks.

It happens in high school, and we think, “Once I get to college, things will be different.”

Then it happens in college, and we think, “Once I get a job, people there will be more mature.”

Not so much. Jerks abound, and, as fate would have it, the workplace is as much a breeding ground for bullies as the playground.

While much has been done in recent years to address bullies in the schoolyard, the issue of bullying at work remains largely under the radar. In fact, because of a work culture that often rewards aggressiveness, bullies have a nasty tendency of succeeding at work.

“This is one of the great undiscussables in the American workplace because it seems if you haven’t experienced it, you’re likely to believe it doesn’t happen,” said Gary Namie, a social psychologist and co-founder of the Workplace Bullying Institute. “What we’re seeing is a lot of abusive conduct, but it’s accepted as routine in the American workplace.”

Last year, Namie commissioned the polling group Zogby International to survey U.S. workers. The research found that 35 percent of the country’s workforce has experienced bullying on the job, and another 15 percent has seen it happen.

The remaining 50 percent of respondents had neither seen nor experienced bullying, a statistic that Namie said makes it hard for some to relate to the problem. He calls it a “silent epidemic.”

“So often in the workplace the feeling is, ‘Hey, you’re an adult, handle it yourself,'” Namie said. “They sometimes even blame the victim. But you know what? We said that for domestic violence for a long, long time until they criminalized it. So people need to stop the silly rationalizations.”

To be clear, “workplace bullying” doesn’t apply to acts of violence.

“What separates bullying from workplace violence or harassment is the fact that the bullying is something that’s done on a continuous basis,” said Timothy Dimoff, founder of SACS Consulting & Investigative Services, an Ohio-based company that specializes in high-risk workplace and human resource issues. “It’s constant and repetitive; someone who’s using different means of harassment, whether it’s complaining about the person, spreading rumors, blaming them, encouraging others not to talk to the person. It’s more psychological and emotional abuse.”

Think about your workplace, and there’s a good chance you’ve seen this or dealt with it. In the most severe cases, a manager tries to sabotage an employee by taking credit for work or writing a negative performance review. More routinely, a co-worker or manager picks away at an employee, making cracks about them in front of other people, demeaning them even in subtle ways.

This behavior may seem routine in a world of snarkiness, but when it happens day in and day out, and when the targeted person feels unable to fix the situation, it can lead to serious physical and mental health problems. Consider how difficult it might be, particularly in this job market, for a victim to protest the way a manager is treating them.

“Many people nowadays feel really locked in,” Namie said. “Like there’s no escape route, and that just makes the situation worse.”

The fact is, some folks will find themselves in situations where the only way out is to quit. That’s obviously a worst-case scenario, but if a bully is making your life so miserable it’s affecting you physically and mentally, you’ve got to cut ties and take care of yourself.

Before that, however, there are steps you can take to try to put the bully in his or her place.

“They need to take it to their human resources person or their immediate supervisor,” Dimoff said. “If they don’t get any results, then they need to go to somebody higher. In the meantime, they need to document when these things happen, where they happen and what was said and done. If they don’t write it down, it’s hard to remember details, and things get distorted. When management sees an employee come in with this in writing, they react much more quickly and thoroughly to it.”

Namie suggests that the target look for ways to quantify the harm a bully is causing a company. How many people has the person driven away? How much work time is eaten up contending with problems relating to the bully?

“You want to be able to tell the executives that the bully is too expensive to keep; actually present the business argument that the bully is too expensive,” Namie said. “What can discredit the person who is the target is emotionality. The emotionality is scary to management. So you make a dispassionate argument.”

Of course, management is, or should be, responsible for creating an environment that repels bullies.

“The company needs to have policies and procedures against bullying and workplace violence, and they need to let those procedures be very well known to their management and employees,” Dimoff said. “Companies need to work on creating a more positive culture. In positive cultures, we don’t see the bullying. People work together and don’t resort to negative tools.”

Namie’s Workplace Bullying Institute is pushing a Healthy Workplace Bill, which is being considered in 11 states, that would crack down on office bullies and clearly define what it means to have an “abusive work environment.” You can learn more about the bill at

A final point: If you think a bullying co-worker is trying to make you a target, be proactive.

Bullies, at the end of the day, are cowards. They feed off people who put up with their abuse. So the moment someone begins to pick at you, stand up to them. Let them know you won’t tolerate improper treatment.

The alternative is to let it go, and that’s almost guaranteed to not end well.

From the Chicago Tribune


<-- Read the complete WBI Blog

Tags: , , , ,

This entry was posted on Monday, September 19th, 2011 at 9:52 am and is filed under WBI in the News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Having trouble? Click Here for Comments Guide

Facebook Comments


Disqus Comments

What Do You Think?

Just a short reminder that all blog comments are moderated and should be posted shortly.

  1. Teresa Blair says:

    This article provides an excellent overview of the Workplace Bullying movement and the Healthy Workplace Bill. Workplace bullying is a direct result of ineffective organizational management, no vision or mission being executed (beyond paper), weak and lazy leadership and an overall organizational culture that has become a breeding ground of non-ethical behavior. Civility and trust in the workplace have become eroded under this paradigm and once individuals are cognizant of what has been happening, this is a time for change. I support this movement as no one should have to go to work and be treated inhumanely. Time to expose workplace bullies for the cowards they really are!

    • Judy Kahlor says:

      Thank you so much for the eloquent statement against bullying in the workplace. As one of approximately 12 victims (all women and one man who tried to protect them) leave, quit or get fired because of a bully supported by a gang of managers. The worst part is we were all federal employees. We learned EEOC should be spelled JOKE!

  2. Pat Navadomskis says:

    you should look for Fraud behind the bullies why do they want people out of the workplace
    Paying to much attention

  3. Donnita says:

    I have been bully and harrassed for over over 30 years. the things tha have been done to me is abuse. It’s hard to go go to work every day notknowing whatwill be done to you that day. I have been cheated out of wages, retirement wages, and social security because of this. I have tryd to get help and get no results anywhere. I can’t go thro with much more because it’s caused health problems. The bullies get away with it and can live a normal life and it doesn’t affect them. Other employees get by with things I would NEVER get away with Any suggestions for help as thre is not an organization in this state and the ones I have contacted-no results-even our governor

What do You think?

Below is a comment box, we would love to hear any comments or concerns you have regarding this blog post.

For your personal safety please note than anything you write here is public and may show up in a search engine. Do not use any specific names or places if you are concerned for your privacy.

(Maximum characters: 4,000)
You have characters left.

This site is best viewed with Firefox web browser. Click here to upgrade to Firefox for free. X